Every client is required to submit a form expressing their interest in the service and a description of their goals and presenting concern to assure that this is the right service for you.

A time will then be arranged to talk to Emma on the phone for a free 15 minute free consultation where the client can ask any questions and an initial intake session can be booked.

Subsequent appointments can be arranged at the end of your previous appointment.

Clients are encourgaed to book the same appointment time in advance to avoid missing out.

The length of the waitlist depends on the popularity of the client’s time preference. Telehealth waitlists are shorter if someone would prefer to be seen sooner.

Generally, clients can expect to be seen within the month. This is liable to change.

Emma has a 48 hour cancellation or rescheduling policy.

Please email Emma as soon as you believe a change to your appointment time is necessary to avoid any fees.

Any cancellations within 48 hours are liable to pay 75% of the appointment fee.

Rescheduling within 48 hours will result in a 50% charge of the appointment fee.

A non-attendance fee totalling 100% of the appointment cost will be charged if a client(s) does not attend without notice or is over 30 minutes late.

Changes from in-person to telehealth appointments due to illness can be accepted up to 1 hour prior to your appointment.

Appointments can also be transferred to telephone appointments if there are technical difficulties.

This depends on the complexity of the concern, the amount of work being completed by the client(s) between sessions, and the emotional readiness of the client(s) to progress. Going too quickly in any form of therapy can be harmful.

Ultimately, the client is in charge of the pacing and how many sessions they access.

Genuine and lasting change may come after the first session, or after ten.

Broadly speaking, clients benefit from having weekly sessions for 10 weeks. This allows for them to go through a concentrated journey of change throughout their life.

Congratulations on making the first step in your journey!

Now is the time to check in with yourself and bring some awareness to your ‘why’. What is your motivation? What are your hopes? What do you want to learn? Everything will be explored in session, but getting motivated and cultivating precious hope and excitement does wonders in helping the journey along.

Nerves are very normal before a first session. The initial one will be focused on information gathering and getting to know each other. It can be an emotionally taxing experience for some people, so blocking out time afterwards for self-care is a wonderful way to honour that. We recommend avoiding any strenuous tasks or commitments for at least an hour after your first session.

When booking your appointment you will receive an email asking you to set up a Halaxy profile. This will be the platform used to check your appointments and keep track of your invoices and any paperwork.

You will also be sent an intake form to fill out alongside your invoice. Please assure you have filled out the form and paid the invoice at least 24 hours prior to your session.

All that is left is to make sure you have the address. Please arrive 10 minutes early and wait in the designated area.

Congratulations on making your first step in your journey!

Now is the time to check in with yourself and bring some awareness to your ‘why’. What are your motivations? What are your hopes? What do you want to learn? Everything will be explored in session, but getting motivated and cultivating precious hope and excitement does wonders in helping the journey along.

It is common for couples to have different motivations for entering couples therapy and differing levels of emotional investment in the process. The important thing is that everyone shows up consistently. If that time commitment can be made, then the rest will follow.

Please have this discussion and make sure you are committed to the journey.

In couples therapy, the couple itself is the client, not the individuals who make up the couple. Every party should feel they have an equal voice and are jointly entering this journey. Both people should be present for the 15 minute consultation and decide if Emma is a good fit for them as a couple, not as an individual.

All correspondence will be directed to both parties and if one person cannot make an appointment than it is rescheduled. The one exception is when Emma feels it is therapeutically beneficial to have a 1:1 session with each person separately.

When booking your appointment you will receive an email asking you to set up a Halaxy profile. This will be the platform used to check your appointments and keep track of your invoices and any paperwork.

You will also be sent an intake form to fill out alongside your invoice. Please assure you have filled out the form and paid the invoice at least 24 hours prior to your session.

Finally, please know that nerves are very normal before a first session. The initial one will be focused on information gathering and getting to know each other. It can be an emotionally taxing experience for some people, so blocking out time afterwards for connection and a debrief or self-care is a wonderful way to honour that. We recommend avoiding any strenuous tasks or commitments for at least an hour after your first session.